Contact Us:   07854503980

IDC Design Services | Pendant Lights | Outdoor Lighting

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Terms & Conditions

Terms and Conditions for the use of the IDC Design Services Ltd website.

By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by the below terms and conditions you are not permitted to use or access the website.

Your statutory rights are not affected by any of the following policies.



All prices shown include VAT at the standard rate for the United Kingdom.


Ordering Online

We use PayPal as our payment platform being 100% secure and does not compromise any credit/debit information you give to us.

You can also pay by bank transfer directly into our Business account. 

The total cost of your order placed will be taken from your chosen payment option straight away.



Delivery Charge

Delivery to UK mainland addresses carries a charge of £6.60.

A small additional delivery charge of £5.50 will be added when delivering to the following areas, Channel Islands, Isle of White, Isle of Man, Scottish Islands, Scottish Highlands, Northern Ireland.

Orders over £150 will be free of charge.

We are not able to deliver outside of the United Kingdom. 



We use recognised parcel carriers with tracking facilities for piece of mind.

We dispatch orders within 5-10 working days, upon receipt of your order and payment. This is subject to stock availability.

Special orders/ bespoke items may take longer.

We do not deliver outside of the United Kingdom 



We offer a 14 day returns policy for any unwanted items from date of delivery.

 Any damages must be notified to us within 3 days of delivery. We will not accept “damaged” returns after this period.  

We request that any items being returned “unwanted” are in its original condition, this being unused, all labels are intact ,no writing on the product box and in the original packaging and box, all items being returned will be inspected prior to any refund.  

IDC Design Services Ltd will not pay for unwanted or faulty goods to be returned.

Items deemed faulty will either be repaired or replaced, if found faulty IDC Design services will refund the carrier return costs.   

Goods can be returned by courier or registered post, at the customers cost.

Special orders/bespoke items cannot be returned unless deemed faulty.

All goods being returned require a returns number please email us for the returns number.


All products carry a 1 year manufactures warranty. In the unlikely event of a fault occurring the product will either be repaired or replaced according to the nature of the fault.

The warranty applies to electrical components only and is void if it is deemed that the product has been incorrectly fitted or suffered abuse in such a manner not intended for the purpose for which it was supplied.



It is a requirement that all products supplied by IDC Design Services be installed by a fully qualified electrician, all products must be earthed where necessary.

 It is the responsibility of the qualified electrician to check suitability of all screws and fixings for the job required. IDC Design Services will not accept liability for any personal damages such as electrocution due to improper installation.



All products listed on this website comply with British standards.

Dimensions and descriptions are given as a guide only, and do not constitute a legally binding contract.

Products styles can change without prior warning.


Privacy Notice

Information given to IDC Design Services Ltd is never shared with third parties.

IDC Design Services Ltd may at times use your contact details to notify you of special offers, promotions and new products.

We use PayPal as our payment platform being 100% secure and does not compromise any credit/debit information you give to us.

No credit, debit card or other payment information is stored by IDC Design Services Ltd. 



Accepted Payment Options

You can purchase direct from our shop by using PayPal, Credit Card or Debit Card. Alternatively, if you prefer you can also make payment by Cheque or Bank Transfer. 


Contact Us

0785 4503980

2 Coulsdon Court Road
Coulsdon, Surrey, CR5 2LL