Delivery & Returns
Delivery to UK mainland addresses carries a charge of £6.60
A small additional delivery charge of £5.50 will be added when delivering to the following areas, Channel Islands, Isle of White, Isle of Man, Scottish Islands, Scottish Highlands, Northern Ireland.
Orders over £150 will be free of charge.
We are not able to deliver outside of the United Kingdom.
We use recognised parcel carriers with tracking facilities for piece of mind.
We dispatch orders within 5-10 working days, upon receipt of your order and payment. This is subject to stock availability.
Special orders/ bespoke items may take longer.
We do not deliver outside of the United Kingdom
We offer a 14 day returns policy for any unwanted items from date of delivery.
Any damages must be notified to us within 3 days of delivery. We will not accept “damaged” returns after this period.
We request that any items being returned “unwanted” are in its original condition, this being unused, all labels are intact ,no writing on the product box and in the original packaging and box, all items being returned will be inspected prior to any refund.
IDC Design Services Ltd will not pay for unwanted or faulty goods to be returned.
Items deemed faulty will either be repaired or replaced, if found faulty IDC Design services will refund the carrier return costs.
Goods can be returned by courier or registered post, at the customers cost.
Special orders/bespoke items cannot be returned unless deemed faulty.
All goods being returned require a returns number please email us for the returns number.